Overview
The client is one of the leading providers of Information and Communication Technology (ICT) to service providers. They enable the full value connectivity by creating game-changing technology and service that are easy to use, adopt and scale, making their customers successful in a fully connected world.
Bearing in mind the transformation happening in the telecom sector, the organization wanted to invest in its employees’ development. The firm wanted to equip its workforce for the future and develop capabilities that would help them transform the way they do business with their customers.
The company decided to utilize KNOLSKAPE’s simulation-based workshops to build competencies and provide employees a safe environment to apply their skills. The participants were a diverse mix of managers as well as account managers and sales and operations teams.