About the Event
In an era of cut-throat competition and unforgiving deadlines, compromises might be made that shouldn’t have been. This course will help leaders understand how to take the right actions to build and maintain trust with customers. After all, faith may move mountains, but it is trust that helps one climb the mountain.
Trust between organizations is built between the people on both sides. Therefore, building and maintaining trust-based relationships with customers is pertinent for the success of an organization.
We have designed the ‘Building Trust with Clients‘ – Virtual Instructor-Led Training – to help participants explore ways of building trust with external stakeholders. The participant plays the role of an account manager who can win the next contract only by reaching a certain level of trust between the client and the participant’s virtual team.
Trust simulation is designed to provide scenarios for participants to influence and build trust with external stakeholders. It focuses on Relationship Styles, Power Maps, and Trust building capabilities. The simulation puts the participant in the role of an account manager who is required to gain the trust of a client, and build a better relationship with the client than the competitor, to win a deal. Relationship Styles help the participant understand what drives the stakeholder to be influenced, and Power Maps aid in identifying the relationships amongst the stakeholders.
Key Takeaways
- Apply learning and analyze participants’ actions in a simulated environment
- Employ power maps to leverage interpersonal dynamics
- Get a personalized report at the end of the session
Date & Time
18-Aug-2022 | Duration: 2.5 hours
02:00 PM (SGT/MYT) | 11:30 AM (IST)
Teaser
Watch the Recording
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