The client is a multinational management consulting, technology services and outsourcing company headquartered in Dublin, Republic of Ireland.

Driving digital revenues was an important strategic priority for the client organization. The key to achieving this objective was for delivery managers who are in constant touch with their end clients to understand the business context of their clients, identify opportunities to add value through new digital services and develop the ability to articulate the value to their clients by demonstrating business acumen. The challenge, however, was that their delivery managers were technofunctional
experts without much grounding in digital business models and business acumen. There was a critical need to build digital consulting skills with delivery managers at scale across locations.

The client had identified “Business Advisors” that were included in key client deals. The mandate for business advisors was to contribute directly to the digital revenues of the company. To build the right capabilities for business advisors, the client approached KNOLSKAPE to create an experiential design that can build the mindset and the skillset needed for consulting.