A Leading Professional Services Firm is Driving Global Consultant Readiness through Conversational AI Simulations
Authored by:
Rabab Haider | KNOLSKAPE Editorial Team
A Global Professional Services Firm
Industry
IT
Headquarters
New York, NY, USA
No. of Employees
125,000+
The client is a global professional services firm focused on delivering digital transformation for clients by blending process expertise, technology, and analytics. With a diverse and globally distributed workforce, the organization places significant emphasis on continuous learning to ensure employeesโespecially emerging consultantsโare equipped with the skills and competencies required to meet organizational and client expectations.ย
Aligning Skills with Competency Frameworks for Lasting Impact
The client sought to create a realistic, AI-powered simulation to provide emerging consultants with a sandbox environment to practice, refine, and solidify critical skills. The program aimed to:ย
- Strengthen competencies aligned with the client’s Emerging Consultants Competency Framework.ย
- Provide a risk-free, immersive environment to experiment and learn.ย
- Deliver personalized feedback and skill reports for targeted development.ย
- Ensure consistent training quality and scalability across global teams.ย
The initiative targeted both current and incoming consultants, ensuring ongoing alignment with defined behavioral benchmarks.ย
From Theory to Practice: Immersive Simulations for Skill Reinforcement
KNOLSKAPE designed and delivered AI Konsult, a scenario-based simulation that mimics โA Day in the Life ofโฆโ an emerging consultant in the organization. This was powered by Conversational AI to provide both text and audio interaction capabilities, creating a highly engaging and realistic training environment.ย
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| Key Solution Features
Scenario-driven Immersive Learningย
- Real-world challenges simulated through interactive emails, calls, and meetings.ย
- Multiple branching paths based on participantsโ decisions, enabling hands-on skill practice.ย
AI-powered Response Analysisย
- Text Analysis: Accuracy and relevance of written responses evaluated in real-time.ย
- Audio Analysis: Assessment of tone, clarity, and content delivery for spoken responses.ย
- Contextual feedback to help participants improve instantly.ย
Real-time Feedback & Comprehensive Reportsย
- Step-by-step feedback with guidance toward the desired outcomes.ย
- Final reports outlining strengths, improvement areas, and alignment with competencies.ย
- Group-level analytics for Genpact to track organizational progress.ย
Data Privacy & Complianceย
- Fully GDPR-compliant design with automated detection and prevention of Personally Identifiable Information (PII) or Sensitive PII in participant responses.ย
Global Scalabilityย
- Accessible to consultants across geographies, ensuring uniform training delivery.ย
KNOLSKAPEโs Simulation Adding Value to the Program
- Risk-Free Practice: Participants could experiment with approaches without real-world consequences.ย
- High Engagement: Immersive storytelling made learning interactive and memorable.ย
- Skill Reinforcement: Immediate feedback loop accelerated adoption of best practices.ย
- Data-Driven Development: Performance analytics enabled targeted learning interventions.ย
- Behavioral Benchmarking: Mapped performance against the clientโs competency framework for precise capability tracking.ย
Impact
The program is designed to deliver:ย
Enhanced Competency Awareness: Clear understanding of behavioral and performance expectations.ย
Accelerated Skill Application: Faster transition from learning to real-world application.ย
Improved Client Readiness: Greater confidence and effectiveness in delivering value to stakeholders.
Organizational Consistency: Standardized skill development for consultants worldwide.ย
Continuous Learning Culture: Sustained engagement through actionable feedback and measurable growth.ย
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About KNOLSKAPE
KNOLSKAPE is a global leader in experiential learning with a mission to help organizations and employees become future ready. Using a large award-winning portfolio of simulations aligned with 100+ competencies and cutting-edge talent intelligence, KNOLSKAPE produces stellar outcomes for more than 375+ organizations across 75 countries. Driven by research and thought leadership, KNOLSKAPE offers its products and solutions in a flexible subscription model powered by omni-channel delivery.
ยฉ2021 KNOLSKAPE. Developed by:ย Xenia Consulting