IKS Health ELEVATES Their Leaders by Focusing on Their Development and Performance Management
Authored by:
Rabab Haider | KNOLSKAPE Editorial Team
Healthier communities, Happier Clinicians,
Thriving Organizations, Successful Healthcare for all.
Thriving Organizations, Successful Healthcare for all.
Industry
Global Healthcare Technology
Headquarters
Coppell, Texas, USA
No. of Employees
13,241
IKS Health is on a mission to enable the efficient delivery of high-quality care through a combination of leading-edge technology and human expertise. With headquarters in Coppell, USA, and a global team of 13,241, including 687 technologists and 3,111 clinical staff, they enable clinicians to revitalize the clinician and patient experience.ย
They are a trusted partner for 853 clients including the largest hospitals, health systems, and specialty groups across the United States.ย
Upskilling Senior Managers for Performance Management
IKS Health wanted to upskill the directors and senior managers with a learning program, focusing on leadership development and performance management. The following are the competencies they were looking for their leaders with over 10 to 15 years of experience:ย
- Data-based Decisionsย
- Strategic Thinkingย
- Leading Teamsย
- Developing Emotional Intelligenceย
- Feedback and fostering Coaching Cultureย
Activating KNOLSKAPEโs Holistic Learning Framework
KNOLSKAPE in collaboration with IKS Health designed and executed a four-day Instructor-led Training program was organized for 60 leaders across platforms in two cohorts in Mumbai and one in Hyderabad, respectively. ย
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A holistic 4 Hs framework was used in this program, using the head, heart, habit and hands for the complete understanding of the competencies the company wanted to achieve.ย
KNOLSKAPEโs Immersive Simulations Adding Value to the Program
| Grand Prix: Critical Thinking for Better Decision Makingย
The Grand Prix simulation was designed to enhance participants’ critical thinking and decision-making capabilities. By placing participants in a dynamic and high-pressure virtual environment, this simulation replicated real-world scenarios where they had to:ย
- Analyze and interpret complex data sets to identify actionable insights.ย
- Navigate competing and sometimes conflicting priorities to achieve predefined objectives.ย
- Balance short-term wins with long-term strategic goals, requiring a clear understanding of trade-offs and their consequences.ย
The simulation encouraged participants to think on their feet, fostering a deeper understanding of how critical thinking principles could be applied to solve business problems effectively. By tackling these challenges, participants learned to make informed, data-driven decisions under uncertainty, a skill crucial for their roles in the company’s Product Development Team.ย
| iLead: A Simulation for you to Lead your Team Effectivelyโฏ
This simulation was designed to help participants build leadership capabilities by putting them in the role of a team manager. To succeed, participants used a variety of leadership styles in response to their team memberโs needs, as well as tough situations, that emerged within the simulation.โฏย
| Coaching Sim: Coaching for Performanceย
This simulation helped participants learn the essentials of coaching. As the Manager/Director of a team with ambitious targets, the participants were required to identify gaps, address each member’s needs for upskilling, make the right choices, and coach team members into achieving their individual goals.ย
| EI@Work: Developing Emotional Intelligenceย
KNOLSKAPEโs EI@Work simulation puts participants in the role of the leader of a team that is in a state of disharmony following a major organizational event. As the leaders at IKS Health dealt with the challenges thrown at them in this simulation, they realized their strengths and blind spots in the emotional management of themselves and their team members. This simulation illustrated how the teams need for empathetic leadership can coexist with the organizations need for business performance.ย
Impact
The program helped IKS Healthโs leaders to Identify and appreciate the need for data -based decision making and uncover the challenges and significance of critical thinking at work. The organization also witness that the participants who took this journey:ย
- Displayed greater sense of emotional intelligence and empathy for better relationships.ย
- Were able to lead the transformational teams better and are already on the road to become impactful leader.ย
91%
OVERALL NPS
Testimonials
Here’s what our clients have to say:
โThe classroom workshops conducted with KNOLSKAPE, along with the immersive simulations, have truly raised the benchmark for our Leadership program.
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The facilitator’s in-depth knowledge, combined with his ability to challenge beliefs and preconceived notions in a calm and composed manner, was truly commendable. My participants left with valuable insights and actionable strategies they were eager to implement.
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A special thanks to the KNOLSKAPE team for their unwavering support and true partnership in ensuring the program’s success.โ
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Nisha Pujari
Director, Learning and Development
IKS Health
[Client]
Here’s what our learners have to say:
โThe training content was relevant, easy to understand and application oriented that I can immediately apply on the job.โ
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โMy facilitator had the relevant knowledge of the training content being presented, effectively responded to questions/doubts and provided contextual examples of how to put the training material into practice.โ
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โMy trainer has exhibited a delivery style that I would rate extremely well in terms of engagement, supportiveness, and approachability.โ
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About KNOLSKAPE
KNOLSKAPE is a global leader in experiential learning with a mission to help organizations and employees become future ready. Using a large award-winning portfolio of simulations aligned with 100+ competencies and cutting-edge talent intelligence, KNOLSKAPE produces stellar outcomes for more than 375+ organizations across 75 countries. Driven by research and thought leadership, KNOLSKAPE offers its products and solutions in a flexible subscription model powered by omni-channel delivery.
ยฉ2021 KNOLSKAPE. Developed by:ย Xenia Consulting