Artificial Intelligence is no longer a peripheral capability confined to innovation labs; it is steadily becoming the core engine shaping how financial institutions think, operate, and compete. Decisions that were once guided primarily by experience and historical data are now increasingly informed by predictive models, real-time insights, and autonomous systems.
What makes this moment particularly significant is the convergence of multiple forces. Advances in AI and machine learning have expanded what is technically possible. At the same time, customer expectations have evolved toward immediacy, personalization, and seamless digital experiences. Regulatory environments are also adapting, placing greater emphasis on transparency, accountability, and ethical use of technology. Together, these shifts are redefining the boundaries within which BFSI organizations operate.
This transformation is not limited to technology adoption. It is fundamentally altering leadership priorities, workforce structures, and organizational culture. Leaders are required to make decisions in environments where human judgment and algorithmic intelligence intersect. Workforces are being reshaped as roles evolve and new skill combinations emerge. Cultural norms are being tested as institutions balance innovation with risk discipline.
Against this backdrop, KNOLSKAPE’s BFSI Learning Week aims to create a high-impact, knowledge-sharing platform that brings together industry leaders, practitioners, and innovators to explore how AI is reshaping the rules of the game.
This 4-day virtual experience will blend strategic insights with practical perspectives, enabling participants to understand not just what is changing, but how to respond effectively.
Session 01 | Keynote Address
AI in BFSI – From Experimentation to Enterprise Scale
Session 01 | Panel Discussion
Leading Through Uncertainty and Navigating AI Hype vs Real Value
Session 02 | Fireside Chat
Measuring Workforce Readiness for AI Adoption
Session 01 | Panel Discussion
AI and Productivity: Are We Measuring the Right Outcomes?
Session 01 | Panel Discussion
Reimagining Customer Experience with AI & Hyper-Personalization
Session 02 | Fireside Chat
Future of Work in BFSI: Skills, Roles & Leadership in the AI Era
Session 03 | LIVE Podcast
AI-Ready BFSI: Mindsets and Capabilities for the Next Decade
Acceleration of AI adoption: AI and advanced analytics are redefining decision-making and operational efficiency.
Customer expectations: Demand for real-time, personalized, and seamless financial services is at an all-time high.
Regulatory scrutiny: AI introduces new dimensions of compliance, explainability, and ethical governance.
Competitive disruption: Fintechs and digital-first players are leveraging AI to outpace traditional institutions.
Workforce transformation: Roles, skills, and leadership expectations in BFSI are rapidly evolving.
Senior Leadership and Decision Makers (CXOs, Business Heads, Strategy Leaders)
Technology and Data Leaders (CTOs, CDOs, AI/Analytics Heads)
Emerging Leaders and Mid-Level Managers transitioning into AI-driven roles
HR, L&D, and Workforce Transformation Leaders
Risk, Compliance, and Governance Professionals
Business and Functional Leaders across BFSI segments
Session 01 | Keynote Address | 02:00 PM to 03:00 PM
AI in BFSI – From Experimentation to Enterprise Scale
While AI is delivering impact today, what will it take to operationalize it an enterprise level? With use cases across customer engagement, risk management and internal productivity rapidly increasing, responsible deployment demands stronger integration, explainability and regulatory alignment. There is also a constant need to keep innovating products and services while keeping ROI at the helm of things. So how does one actually bring in the winning combination of innovation with governance, strong data foundations, and platforms built to operationalize AI safely at scale?
Guest Speaker:
Parag Shah, BFSI Leader, Board Member, and Strategic Advisor to BFSI firms, Business & Executive Coach to CXOs
Session 01 | Panel Discussion | 10:00 AM to 11:00 AM
Leading Through Uncertainty and Navigating AI – The Hype vs Real Value
For years, AI conversations in BFSI focused on fraud detection accuracy, credit underwriting speed, chatbot automations, operational saving costs and more. But today leaders must now focus on strategic realities that include responsible AI, Human + AI, Explainability as the new UX, Data Governance as the foundation of trust and Trust that outperforms speed.
Given the dynamism of this context, how does one navigate AI from a mere digital transformation lever to a Trust transformation lever? Finding the right balance is key to enterprise adoption which is breezing through uncertainties while navigating AI in the real world. So is this all a hype or is there real value?
Panelists:
Anupama Lal, Head People and Culture, KPMG ASPAC
Sethuraman Iyer, Director of IT, Midland Credit Management Financial services US ( Ex Bank of America)
Naitik Shah, DreamMoney – Product and Revenue Head (Ex Tata Neu Product Head Payments)
Sandeep Kaul, CXO Coach (Ex Business head BNP, Metlife, Generali, HDFC Bank)
Session 02 | Fireside Chat | 05:00 PM to 06:00 PM
Measuring Workforce Readiness for AI Adoption
The core of successful AI adoption is an “AI-ready workforce,” which organizations create by strategically assessing readiness, promoting continuous learning, embedding AI into existing tools, and governing with responsible agentic AI frameworks. While AI technologies, particularly generative AI, are serving up incredible opportunities to drive operational efficiency, innovation, and enhanced customer experiences, you still need a skilled workforce that can make the most of them. In other words, investing in the latest technologies is useless if your people aren’t ready to implement, scale, or utilize them effectively. This presents one of the biggest challenges to AI success — building an AI-ready workforce. So, how do you best equip your workforce to genuinely thrive — not just survive — in the AI era?
Guest Speaker:
Rutindersingh Negi, Vice President, Leadership, Talent, Culture & Learning, Bajaj Finance Limited
Session 01 | Panel Discussion | 05:00 PM to 06:00 PM
AI and Productivity: Are We Measuring the Right Outcomes?
AI and Productivity is a critical aspect of evaluating success of AI investments. However, many organizations struggle to quantify the impact of their AI investments leading to challenges in justifying continued investment. This measurement gap has real consequences for how organizations prioritize, fund and govern their AI programs. What are the key focus areas for productivity fuelled by AI? What should be the outcomes that must get managed and measured? How does one ensure guardrails or metrics around AI that leads to measurement of the right outcomes?
Guest Speaker:
Preeti Kannan, President & Chief Human Resources Officer, IIFL Finance
Session 01 | Panel Discussion | 10:00 AM to 11:00 AM
Reimagining Customer Experience with AI & Hyper-Personalization
AI and hyperpersonalization are transforming customer experiences by creating highly individualized and tailored interactions at every touchpoint in the customer journey. This approach goes beyond traditional personalization by analyzing a multitude of data points related to a customer’s behavior, preferences, demographics, and historical interactions with a brand. The goal is to provide customers with precisely what they want, often in realtime, leading to increased engagement, customer satisfaction, and brand loyalty. The future of customer experience is being shaped by rapid advances in AI and hyper-personalization, as brands must leverage technology to remain competitive. AI-powered chatbots, virtual assistants, and automated workflows deliver 24/7 support with minimal human intervention, and companies that integrate these AI tools report substantial customer satisfaction improvements. How does one stay relevant in this super paced space that thrives on the Customer first mindset while also ensuring personalized experiences at scale?
Panelists:
Ameet Verma, Co Founder – mple.AI
Amit Kumar Soni, Founder & CEO, Mindacks, Human Centred AI Leader, Former Global Learning Head, Pepsico
Dr. Saro Velrajan, Principal Consultant, Ginkos India
Session 02 | Fireside Chat | 02:00 PM to 03:00 PM
Future of Work in BFSI: Skills, Roles & Leadership in the AI Era
The future of work in BFSI is characterized by a shift towards multiskilled professionals who can blend BFSI domain knowledge with technology, compliance, and customer experience. Key emerging roles include Digital Banking Specialists, Fraud & Risk Analytics Experts, Wealth Tech & RoboAdvisory Consultants, Sustainable Finance & ESG Analysts, and Insurance Digital Channel Managers. These roles are expected to be in high demand as the BFSI sector adapts to the digital transformation and AI-driven work environment. Panelists can express views on what kinds of skills and roles will shape the future of work in their views by sharing experiences from their work space and outside.
Speakers to be announced soon!
Session 03 | LIVE Podcast | 05:00 PM to 06:00 PM
AI-Ready BFSI: Mindsets and Capabilities for the Next Decade
AI in BFSI is at a transformational cusp moving ahead from just automation and efficiencies, to creating a balance sheet advantage and ensuring continuous defense of the model under supervisory scrutiny. This shift defines the helm of maintaining financial stability and competitiveness in a rapidly evolving market.Bringing to you, the fireside chat / panel discussion on “AI-Ready BFSI: Mindsets and Capabilities for the Next Decade” that navigates this paradigm shift in a fireside chat/panel that bring together senior industry leaders to examine what actually needs to change beneath the surface.
We’ll challenge comfortable narratives around “AI transformation” and get specific about what separates firms that experiment from those that scale. If you’re in BFSI and serious about staying relevant, this isn’t a trend conversation. It’s a reality check on whether your organization is actually building for the next decade or just reacting to the present.
Guest Speaker:
Rajkamal Vempati, Group Head & Head HR, Axis Bank
The AI x BFSI Learning Week is designed not as a passive listening experience, but as a strategic dialogue platform—where ideas are challenged, perspectives are broadened, and actionable insights emerge. By bringing together diverse voices across the BFSI ecosystem, KNOLSKAPE aims to catalyze deeper understanding and meaningful progress in navigating the AI-driven future.
For more information, contact: marketing@knolskape.com.