Behavioral Coaching

AUTHORED BY:

RABAB HAIDER | KNOLSKAPE EDITORIAL TEAM

Behavioral coaching is derived from the discipline of psychology, leadership and management, philosophy, and organizational sociology. It is defined as โ€œthe science and art of facilitating the performance, learning and development of the individual or team, which in turn assists the growth of the organizationโ€.ย 

KNOLSKAPE Behavioral Coaching

What is Behavioral Coaching?

Behavioral coaching in the workplaceโ€ฏis the art of aiding the performance, learning and development of the individual or team, which in turn helps in the growth of theโ€ฏorganization. Many organizationsโ€ฏandโ€ฏcoachesโ€ฏdeclare to useโ€ฏbehavioral coachingโ€ฏsimply because they are dealing with behavior.ย 

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Anything that a coach does that has a behavior-analytic direction could be classified as behavioral coaching. The term suggests a behavioral approach to accomplishing the goals of coaching. In recent years, this term has gained popularity in behavior-analytic literature. In the business world, the term frequently describes an approach to managing employees within an organization.ย 

Importance Of Behavioral Coaching in the Workplace

Behavioral coaching โ€ฏusually means good character, friendliness, maturity, or common sense, and most people think these traits come naturally. Behavioral skills need constant practice, and thus, it is possible to develop these behavioral skills at any time. Many of theseโ€ฏbehavioral skills trainingโ€ฏare pleasant in nature. Their motive is how well you can get along with other people, including your supervisor, your colleagues and clients.ย 

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The employees who are new to the workplace are not always fully skilled. Thus, their growth depends on how the employer provides behavioral coachingโ€ฏand establishes them at the workplace. By establishing a workplace that helps the employees to improve their skills, you can increase the productivity of the employees and help them achieve job satisfaction within the organization. The workplace should provoke the growth and behavioral skills of the employees to establish a durable and productive work setting.ย 

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Behavior is any action or reaction in a particular circumstance with an anticipated result. The fundamental idea behind behavioral coaching is that the study of past behavior is the most accurate forecaster of future behavior and work performance. The principles of behavior-based coaching have developed over a period of years through a combination of leadership and organizational changed principles.ย 

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The ability to describe behavior and personal skills in objective terms is an essential tool for leaders and managers. Describing behavior in objective and user-friendly terms not only helps managers understand the effect of their behavior on themselves and others but it also helps them balance their focus on processes and outcomes. Hence, behavioral coaching helps provide a better framework and structure for looking into the origin of behavior. It provides leaders and managers with the necessary behavioral feedback about their performance, which they may otherwise never hear.ย 

Examples of Behavioral Skills

Here are some examples of behavioral skills that can be helpful for professionals:ย 

| Communication

This behavioral skill can include many areas of communication, such as nonverbal cues, active listening and the ability to write clearly. Communication skills help you convey key information accurately and efficiently. They can also help you understand what others are saying. For example, professionals with communication skills can listen to their manager to understand the instructions for an assignment. These skills can improve your efficiency at work and help you feel more confident in your role.ย  ย  ย  ย  ย  ย 

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| Empathy

Empathy is an important behavioral skill because it helps you understand the feelings and emotions of other people. Professionals with empathy skills can understand another person’s perspective and recognize why they may have that viewpoint. For example, a professional with strong empathy skills may notice that a coworker appears stressed and asks if they want some help with their job tasks. Empathy skills can help you collaborate with others and make them feel comfortable with you.ย 
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| Time Management

Time management skills can help you organize your work efficiently so you can complete your tasks on time. Professionals with strong time management skills typically set goals for themselves and identify ways they can reach those objectives. They prioritize their work so they can make sure they’re accomplishing the most important tasks first. They also remove distractions so they can give their full attention to work-related tasks. This behavioral skill can be helpful for increasing your productivity and efficiency at work.ย 

| Empathy

Empathy is an important behavioral skill because it helps you understand the feelings and emotions of other people. Professionals with empathy skills can understand another person’s perspective and recognize why they may have that viewpoint. For example, a professional with strong empathy skills may notice that a coworker appears stressed and asks if they want some help with their job tasks. Empathy skills can help you collaborate with others and make them feel comfortable with you.ย 
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| Self-Improvement

Self-improvement skills refer to traits that help you identify areas where you can strengthen your knowledge of an area to achieve your goals. Professionals with self-improvement skills are curious about different topics and committed to learning new skills that can help them in their jobs. This behavioral skill can help you continue to grow professionally throughout your career. Self-improvement skills can also help you continue to develop and improve other behavioral skills that can help you reach your career goals.ย 

| Conflict Resolution

Conflict resolution skills can help you manage disputes and disagreements positively. Professionals with these skills know how to resolve conflicts through effective communication. Often, professionals with conflict resolution skills can act as a moderator on a team to facilitate communication and encourage others to work together to solve problems. They can also identify potential problems and analyze solutions to resolve the issue proactively. This trait can help you collaborate with others and work as part of a team.

| Decision-Making

Decision-making is a behavioral skill that helps you gather information and assess alternatives to determine optimal outcomes. Professionals with decision-making skills may ask others for their input or feedback, but they ultimately hold themselves accountable for their decisions and take responsibility for the outcomes. Decision-making can be a helpful behavioral skill for professionals who want to advance to leadership roles because it can help them make important decisions on behalf of their team or the organization.ย 

Learning Behavioral Skills

Change leaders can be distinguished by these six qualities that they seem to possess:ย 

01 | Choose one skillย 

While there may be several behavioral skills that you want to learn, begin by selecting one skill so you can focus your attention on that trait. Choose a skill that you believe can help you be successful in your job. For example, you may decide that you want to improve your communication skills so you can better convey your ideas and suggestions in a team setting. Choosing one behavioral skill to develop initially can give you a better chance of meeting your goals.ย 

02 | Find opportunities for practice

Once you’ve selected a behavioral skill, practice that trait in the workplace. For example, if you want to strengthen your time management skills, you can create a schedule for yourself at the beginning of each workday to outline the tasks and responsibilities you want to complete. Practicing a new skill consistently can help you develop habits that can improve your chances of learning that trait. Eventually, those habits can become familiar enough that you can use the behavioral skill naturally.ย 

03 | Set small goalsย 

When you’re learning a new skill, it’s helpful to set short-term goals for yourself as you work toward your larger goal. Accomplishing these smaller goals can help you see your progress as you work on developing a new behavioral skill. For example, if your goal is to become a better communicator, you can set a smaller goal of initiating a conversation with a coworker and actively listening to their concerns or ideas. Setting and achieving small goals can motivate you to continue working on building your behavioral skills.ย 

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04 | Continue improvingย 

Once you’ve developed a new skill, it’s important to keep using that skill often so you can continue to improve. For example, if you’ve developed stronger empathy skills, you can practice this trait by having conversations with your coworkers and asking questions to understand their feelings and emotions. After you’ve mastered one skill, you may also decide that you want to continue building on your success by learning or improving other behavioral skills. Often, continuing to improve your behavioral skills can help you be more effective and productive at work, which can increase your job satisfaction.ย 

Benefits of Behavioral Coaching

Benefits of Behavioral Coaching โ€“ย KNOLSKAPE

Both employers and employees can enjoy the benefits of coaching. While effective behavioral coaching can enhance employee performance, employers may also benefit from increased productivity, which can help generate higher revenues. Here are few important benefits of providing professional coaching in the workplace:ย 

| Career Reflectionย 

Meeting with a coach is an opportunity to reflect on your career. This is your chance to think about your accomplishments and what you hope to achieve in the future. Working with a coach may even inspire you to strive for your next promotion. You may also discuss the career options that you may have and the industries where you may apply and have increased chances of attaining success and plan your career accordingly.ย 

| Achieve Consistencyย 

It is important for professionals to stay focused on their tasks and career goals throughout their careers to maintain performance consistency. Working with a coach can help you develop time-management and prioritization skills to help you ensure this. They can help you realize the importance of considering the short-term and long-term consequences of your actions. A coach can help you develop the strategies you may use to motivate yourself to complete work on time by utilizing your strengths.ย 

| Gain Outside Perspectiveย 

A career coach can help you identify certain areas of your career and life that you may overlook. Gaining an outside perspective is a useful way to learn about yourself and your goals. Your coach may ask you insightful questions to help you reflect on things you may have not considered previously. They may also guide you in the right direction when choosing what to do next based on your preferences and personality traits.ย 

| Improve Productivityย 

Improved productivity is useful for both employers and employees. When you have the motivation to be productive, you can enjoy the benefits of your efforts. For instance, by working hard now, you can spend the rest of the week working at a more leisurely pace, applying your efforts to tasks that require more focus.ย 

Takeaway

Behavior coaching model believes that since most of our behaviors are learned, they can be changed for positive outcomes. It facilitates exploring our behaviors, values, attitude, perceptions, and beliefs. Exploring our motives, emotions and actions can help us make significant changes in our behaviors.ย 

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It enables us to understand if our behaviors are emotional based or intellectual based. It is not a counseling course that has been renamed as behavior coaching. Rather, it is the art of facilitating the performance, L&D of the individual/team, which assists the growth of the organization.ย ย 

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Read more about KNOLSKAPEโ€™s experiential learning courses here.ย 

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ยฉ2021 KNOLSKAPE. Developed by:ย Xenia Consulting

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