It’s important to clarify the vision and goals of the company for remote workers.

Can you hear me now?”, “Who do we have on the call today?”, “Can you please put yourself on mute?”, “I am sorry it’s so late in the day for you”. These statements will sound familiar to anyone who has worked in virtual teams. Virtual teams have become the norm for many organizations that produce their products or services simultaneously in many locations, sell these products and services globally, and support the customer from a completely different location.

This was true for connecting with customers as well, which meant sales teams were on the road for long hours meeting clients face to face. While this may continue, technology advances have made it possible for employees to connect virtually with both internal and external stakeholders all over the globe.

This article is authored by Rajiv Jayaraman & Subramanian Kalpathi.

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