More than 52% of companies in the Fortune 500 list disappeared from the list in the year 2000 because of digital. But what exactly is digital? Is it social media presence? Or mobile technology? Digital is not a thing.
It is a way of using technology to achieve three objectives – Creating exceptional customer experience, Making internal processes agile, Unlocking new business value.
Rajiv Jayaraman, Founder & CEO, KNOLSKAPE, explains these concepts and more in this video.